Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Most orders are dispatched within 1–2 business days. Standard UK delivery typically takes 3–5 business days. You'll receive a tracking link once your order has shipped.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our Shipping Policy for current thresholds and details.
Can I track my order?
Absolutely. Once dispatched, you'll receive an email with your tracking number. You can use this to follow your delivery in real time.
Do you ship internationally?
We currently ship within the UK. International shipping options are coming soon — sign up to our newsletter to be the first to know.
Products
Are your products suitable for caravans and campervans?
Yes! All ThinkCompact products are designed with compact, mobile living in mind — perfect for caravans, campervans, motorhomes, and camping trips.
What materials are used?
We use high-quality, food-safe materials across our range. Specific material details are listed on each product page.
Are the products dishwasher safe?
Many of our products are dishwasher safe. Please check the individual product listing for care instructions.
Returns & Refunds
What is your returns policy?
We offer a 30-day returns policy on unused items in their original packaging. Please visit our Returns & Refunds page for full details.
My item arrived damaged — what do I do?
We're sorry to hear that! Please contact us within 48 hours of delivery with a photo of the damage and your order number, and we'll make it right.
Contact Us
How do I get in touch?
You can reach us via our Contact page or through the chat icon on our website. We aim to respond to all genuine enquiries within 1–2 business days.