Returns & Refunds Policy

We want you to be completely happy with your ThinkCompact purchase. If something isn't right, we're here to help.

30-Day Returns

You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Request a Return

Email us at hello@thinkcompact.co.uk with your order number and reason for return.
We'll respond within 2 business days with return instructions.
Once we receive and inspect the returned item, we'll process your refund within 5–7 business days.

Refunds

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or card provider.

Non-Returnable Items

Items that have been used or damaged after delivery
Items returned without prior authorisation

Damaged or Incorrect Items

If your item arrives damaged or you've received the wrong product, please contact us within 7 days of delivery with a photo and we'll resolve it promptly — no need to return the item.

Return Postage

Customers are responsible for return postage costs unless the item is faulty or incorrect. We recommend using a tracked service as we cannot be responsible for items lost in transit.